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International News

Mar 20, 2018
11:37AM

US senator introduces Bill aimed at protecting call centre jobs

A Legislation has been introduced in US Congress aimed at protecting call centre jobs. The bill requires call centre employees overseas to disclose their location and give customers a right to transfer their call to a service agent in the United States. 

Introduced by Senator Sherrod Brown, the legislation proposes to create a public list of companies that would outsource call centre jobs and give preference in federal contracts to companies that have not outsourced these jobs overseas.

 According to a study, the largest communications and media labour union in the US, India and the Philippines are the top two destinations for US companies off-shoring call centre jobs. American companies have opened call centres in countries including Egypt, Saudi Arabia, China and Mexico. 

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